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How do I contact the operator if my MINI is not charging because of a fault with the charging post?

In the MINI App, you will find the operator's phone number under the Service Information for the relevant charging post. If you have any questions or encounter any faults, you can call them directly and receive prompt assistance.
Charging
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MINI App (from 03/2026) – Charging – Charging post – Customer contact in the event of problems