Allow our experienced Customer Service officers the opportunity to assist and resolve any concerns you may have. Please refer to the below contact details and select the one most relevant to you. Our teams are available to take your call between 8:30-5:30PM (AEST) Monday to Friday.
Customer Service team: 133 BMW (133 269)
Hardship team: 1800 333 636
What you will need to provide:
To assist us in our investigation in our attempt to
resolve your complaint, please provide us with the following information:
- Your contract number
- Your name and address
- Details of how we can contact you and preferred means of contact
- A clear description of your complaint and the resolution you are seeking and
- Copies of any relevant supporting documentation.