What technical requirements are necessary in my MINI to use the MINI Teleservices?
To use the MINI Teleservices, your MINI requires the option MINI Teleservices (SA 6AE) and the service as well as the SIM card of the telematics control unit must be active.
All data on the status of your MINI that is collected by the MINI Connected Service MINI Teleservices is for your security. Which data is further processed and stored depends on...
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With MINI Teleservices, you can coordinate the service requirements of your MINI with the Service Partner of your choice. Sensors in your MINI automatically determine a service ...
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No, you only see the service history of your MINI in the MINI iDrive operating system and not in the MINI App or the MINI portal. Please note: Your MINI Service Partner must sav...
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The MINI Teleservices can be used free of charge. It is only necessary that your MINI was produced with the option Teleservices (SA 6AE) and that you have stored your preferred ...
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Deep sleep mode in your MINI with MINI Operating System 9 is an energy-optimised mode that conserves the vehicle battery and allows you to park for longer. To activate deep slee...
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Deep sleep mode in your MINI with Operating System 9 is an energy-optimised mode that conserves the vehicle battery and allows you to park for longer. You should activate deep s...
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If your vehicle battery is in a critical charge state, you will receive an e-mail and optionally a text message via the MINI Battery Guard. The function is automatically active ...
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Vehicle-related data of your MINI is only used to determine the service requirement and its processing. All MINI Teleservice data is automatically deleted from the MINI IT syste...
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To ensure that your MINI with the option Teleservice (SA 6AE) transmits the service requirements to your preferred MINI Retailer, select your MINI Retailer in the MINI App under...
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Only the TeleService data of the last confirmation for transmission are stored in the MINI.
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No. An "Accident Call" is not available for MINI vehicles.
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If your vehicle battery is in a critical charge state, you will receive an email or an SMS via the Battery Guard function of the MINI Connected Service MINI Teleservices.
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Deep sleep mode is available for MINI models with MINI Operating System 9 and software version from 07/2025. You need a physical vehicle key in the passenger area. The side ligh...
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This MINI how-to video describes how to use MINI Teleservices in your MINI. Please note: "All services including analysis" must be activated in the Privacy menu. MINI how-to vid...
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If your MINI with Operating System 9 can still be started, charge the vehicle battery by driving for a longer period of time. If your MINI can no longer be started, charge the v...
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Deep sleep mode in your MINI with Operating System 9 is an energy-optimised mode that conserves the vehicle battery and allows you to park for longer. In deep sleep mode, the ve...
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You can change your MINI Teleservice Partner yourself in your MINI under "Communication" - "Assistance" - "Service Partner Management". Or your MINI Service Partner can carry ou...
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If you plan a stationary period of several weeks for your MINI with Operating System 9, e.g. before a holiday, you should activate deep sleep mode. Deep sleep mode in your MINI ...
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No. MINI Teleservices does not disclose customer data to third parties.
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MINI Teleservices informs the MINI Retailer stored as preferred for your MINI as soon as your MINI needs a service. Your MINI Retailer can change the currently stored MINI Retai...